Ultratug

BUSINESS PRINCIPLES

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Our Mission

To provide maritime and harbor towage support, giving our customers a service that is distinguished by its reliability, efficiency and safetys

Our Culture

Ultratug history started in 1966, with the arrival in Chile of the German built tug “ULTRAMAR”, to complement the activities of the ship agency company founded in 1952 by Captain Albert von Appen and also called Ultramar. During years of diversification and international growth, Ultratug have had a value-based culture as one of the core pillars of its sustainability.  Our company’s core values drive the success of our business and ensure its outstanding performance and promising future.

  • Our Values Excellence »We seek to contribute competitiveness to our customers by anticipating and meeting their needs. We encourage creativity and innovation, introducing solutions that are beyond the ordinary. We strive to continuously improve the quality and effectiveness of services rendered.« 

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  • Our Values Passion »We believe that personal commitment and work well done makes a difference. We challenge ourselves to create value and exceed customers’ expectations. We are passionate about our work and our company.«

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  • Our Values Integrity »We act in an ethical manner, focused on sustainability and safeguarding our reputation. We encourage personal and professional development and a fair balance between work and private life. We promote team spirit in a multicultural environment, without discrimination of any kind.«

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  • Our Values Safety »We are committed to developing and stimulating a safe working culture on-board ships and ashore. We place safety first, to keep health, life, environment, cargoes and assets free of risks. We believe that safety is an integral part of our mind-set and key to our business success.«

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The Ultratug General Business Principles drive the behaviour expected of every employee in Ultratug in the conduct of its business at all times.

All Ultratug stakeholders, be they employees, customers, suppliers, the community or the competition are invited to raise their doubts and/or make whistleblowing reports on the activities undertaken by our organisation through the Whistleblowing Platform found on the website of Ultratug.

All information reported is treated in a confidential manner. The company’s Integrity Committee will critically evaluates all incoming reports and addresses issues according to our principles.

How to access our whistleblower platform

Our whistleblowing site is operated in partnership with Gestión Social, an independent third-party contractor, that guarantees the privacy or the anonymity of your report and any information transmitted through this website.

Ultratug encourages a safe, clean and open work environment. Harassment or behaviour that may be perceived as threatening or disrespectful is unacceptable. The Company prohibits discrimination against employees, shareholders, directors, customers and suppliers on account of gender, race, religion, age, disability, sexual orientation, nationality, political opinion, or social origin.  All employees shall assist in creating a work environment free from such discrimination. Workplace diversity at all levels is encouraged.

All persons shall be treated with dignity and respect and they shall not be unreasonably interfered with in the conduct of their duties and responsibilities.

Ultratug is committed to the protection of the environment and supports the precautionary principle by avoiding materials and methods posing environmental and health risks as far as reasonably practicable.

We run our business operations in accordance with internationally recognized environmental management standards as a minimum and aim for continuous improvement of our environmental awareness.

We work towards a continual drive to reduce air emissions and prevent damage to the marine environment in a lifecycle perspective.

At Ultratug we place safety first in everything we do, every single day and around the clock. Safety is part of Ultratug mind-set. Ultratug has a systematic approach to health and safety management in order to achieve continuous performance improvement.